Online ERP Software Mx-CRM, After Sales Service Software improves customer service efficiency, reduces service cost, and increases benefits for service business.
Service Request – Cloud-based ERP Solution efficiently handles and resolves various customer queries and requests, including helpdesk calls, complaints, repairs, hardware & software related issues, and information requests.
Repairs – ERP Solutions Provider allows optimizing your service repair processes by tracking and managing the complete service cycle. This system also differentiates your service offerings from that of your competition by automating planning, execution, and control of repairs in a structural and flexible manner.
Service Level Agreements (SLAs) – It creates and manages service contracts and accurately defines the level of service that will be offered to the customers. Leverage your customer services and increases the profitability through automated management of customer contracts.
Installed Base – Web-based online ERP, records and tracks detailed information on all product items by business partners:
Service Planning – It helps in setting up the company's after-sales service policies and posses in line with individual business needs and defines the parameters of its behavior.
Service Analysis – This Online ERP Software monitors the quality and profitability of customer service at all times. It gets to benefit from a structured system for processing and handling the product defects, enhancement requests or software upgrades and effectively manages your service performance.